Frequently asked questions
If you cannot find your answer here, get in touch — we will be glad to help.
How do I send a parcel to Europe?
Call us or message us on Facebook, agree the details, and prepare your parcel. You then either hand it to a courier or bring it to us yourself.
Which countries do you send parcels to?
We send parcels anywhere in Europe. Our main destinations are: Poland, Germany, France, Hungary, Bulgaria, Czechia, Slovakia. If your country is not on the list, get in touch — we will arrange the shipment.
How much does it cost to send a parcel?
The cost depends on which country you are sending the parcel to and how much it weighs. Send us the destination country and the approximate weight of your parcel and we will calculate the exact price for you. Call us on +995 551 23 15 19 or message us on Facebook.
How long does a parcel take to arrive?
A parcel reaches the recipient within 2–3 weeks of being sent.
How should I pack my parcel?
Place your items in a cardboard box. Write the sender's first name, last name and phone number on the box. Write the recipient's full address on the box.
What can't be sent?
We do not send medicines, or any items prohibited by law. Glassware must be packed properly so that it is not damaged in transit. We do not take responsibility for packing.
How is the parcel collected?
Both options are available — you can hand the parcel to a courier or bring it to our warehouse yourself.
European Union customs rules
Below are the official European Union rules that apply when a parcel is received. These are not Parcello's own terms.
Parcels go through customs
Georgia is not a member of the European Union, so a parcel sent to Europe goes through customs when it enters the EU. The recipient may be charged value added tax (VAT) and, in some cases, customs duty as well.
Gifts under €45 are exempt
When one private individual sends a parcel to another for personal or family use and its value does not exceed €45, the consignment is exempt from customs duty and VAT. The relief applies only to occasional, non-commercial gifts — a birthday parcel, for example. If the value exceeds €45, VAT is charged on the whole consignment.
A new rule applies from 1 July 2026
The European Union has abolished the customs duty exemption for consignments valued under €150. In its place, from 1 July 2026 a flat customs duty of €3 applies, calculated per tariff line rather than per parcel. The rule is aimed primarily at consignments from online shopping and is temporary — it runs until 1 July 2028.
Separate rules apply to alcohol and tobacco
Gift relief does not fully cover alcohol and tobacco: VAT and excise duty are charged on these products regardless. Relief from customs duty applies only to strictly limited quantities — 50 cigarettes, or one litre of spirits, for example.
See also: what you can send and how Parcello works.
Have a question?
Call us or message us on Facebook — we will get straight back to you.